Assistant Night Manager
3 weeks ago
Why Work with Us?
At Apex Hotels, we're passionate about delivering exceptional guest experiences. As an Assistant Night Manager, you'll play a vital role in ensuring our guests feel welcome and secure during their stay.
Key Responsibilities:
- Lead the Front Office Team to deliver outstanding arrival and departure experiences.
- Monitor and maintain a safe and secure working environment for all hotel colleagues and guests.
- Act on guest feedback, responding to reviews and updating guest profiles accordingly.
- Ensure compliance with Apex financial, privacy, data security, and H&S procedures.
- Conduct regular quality checks and identify areas for improvement.
- Produce nightly reports and ensure all procedures are followed.
About You:
We're looking for someone with excellent communication skills, a customer service attitude, and the ability to multitask. Previous experience in a Front Office/Nights environment at a supervisory level is essential.
What We Offer:
- Competitive rate of pay
- Generous range of employee benefits, including 29 days holiday, access to an external Employee Assistance Programme, and more
We're an innovative and thriving business, and we want you to be part of our exciting journey. If you're passionate about delivering exceptional guest experiences and have a genuine desire to provide a warmer welcome, we'd love to hear from you.
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