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Lead Patient Systems Coordinator

3 months ago

London, Greater London, United Kingdom North Middlesex University Hospital Full time

Job Overview

The Lead Patient Systems Coordinator will oversee the comprehensive management of the System Management team within Patient Systems. Engaging with senior stakeholders and supplier account representatives to ensure timely resolution of issues will be a crucial aspect of this position. Collaborating closely with Project and Programme Managers will be vital to gain a thorough understanding of all initiatives related to clinical systems and the impact of such projects on the Patient Systems team.

Key Responsibilities

  • Deliver intricate clinical application support to service users through the most effective communication methods, such as Teams, face-to-face, or telephone.
  • Oversee the overall work packages for the Systems Management Team.
  • Cultivate relationships with senior supplier account representatives and conduct regular service review meetings to monitor progress and address complex issues that have been escalated.
  • Manage the Systems Management team, including staff performance and disciplinary matters.
  • Assist the Advanced Patient Systems Officer with complex inquiries.

About Our Organization

North Middlesex University Hospital NHS Trust (NMUH) is one of the busiest healthcare providers in London, delivering hospital care and community services to a diverse population. Our specialized services encompass a range of areas including HIV, cardiology, blood disorders, diabetes, fertility, and cancer care. We also provide community services, ensuring that children and young people receive the best possible start in life through dedicated health programs.

Detailed Job Description and Main Responsibilities

For more information regarding this position, please refer to the attached job description and person specification.

Person Specification

Education and Qualifications

Essential Criteria

  • Comprehensive knowledge of various IM&T domains acquired through a degree or equivalent experience.
  • Specialized knowledge obtained through a postgraduate diploma or equivalent experience.
  • Additional managerial expertise in a customer-focused IT environment.
  • In-depth knowledge and experience of IT applications in healthcare settings.

Desirable Criteria

  • PRINCE 2 Foundation qualification in Project Management.

Skills and Abilities

Essential Criteria

  • Ability to communicate complex IM&T and corporate issues to non-IM&T managers; negotiate with external organizations regarding service matters.
  • Analyze intricate problems related to service issues; make judgements regarding resource allocation for Patient Systems tasks.
  • Plan projects that have a broad impact across the department and organization, contributing to the medium-term IM&T strategy.
  • Implement IM&T policies and procedures in own area; propose changes and redesign local IM&T policies and procedures that affect other areas.
  • Manage staff and performance-related issues effectively.

Experience

Essential Criteria

  • Proven experience working at a senior level within a customer-oriented service environment.
  • Experience collaborating with staff at all levels across multidisciplinary teams in various settings.
  • Extensive knowledge and experience with System C Careflow products.
  • Experience managing teams in a customer-focused IT environment.
  • Direct experience in updating and maintaining system security policies for all relevant systems.

We reserve the right to close vacancies prior to the advertised closing date once a sufficient number of applications have been received.

Note

By applying for this position, you consent to the processing of your data by our third-party recruitment providers who conduct recruitment activities on behalf of NMUH.

If you are offered a role, your identity and right to work documentation will be verified remotely, and your original documents will be authenticated using identification scanning technology.

By applying for this role, you acknowledge that your personal data may be transferred within the NHS in accordance with employment transfer protocols.