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Customer Service Manager
2 months ago
We are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.
Key Responsibilities- Manage a team of colleagues to ensure excellent customer service and sales performance
- Plan and coordinate delivery operations to meet customer demands
- Collaborate with other managers to achieve business objectives
- Develop and implement strategies to improve customer satisfaction and loyalty
- Monitor and analyze sales data to inform business decisions
As a Customer and Trading Manager at Sainsbury's, you will receive a competitive salary and a range of benefits, including:
- Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks
- Free food and hot drinks provided for Colleagues in all our stores
- Generous holiday entitlement, maternity and paternity leave
- Pension - we'll match 4-7% of your pension contributions
- Sainsbury's share scheme - build up an investment at discounted rates
- Wellbeing support - access to emotional support, counselling, legal and financial advice
- Colleague networks - link with like-minded people to help fulfil your potential
- Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI
To be successful in this role, you will need:
- Proven experience in a customer-facing role, preferably in retail
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Knowledge of sales and customer service principles
If you are a motivated and experienced professional looking for a new challenge, please click 'apply' to start your Sainsbury's journey.