Service Centre Manager

4 days ago


Essex, United Kingdom Gi Group Full time £45,000 - £50,000

Job Title: Service Centre Manager

Job Summary:

We are seeking a dynamic leader to join our team as a Service Centre Manager. As a key member of our organization, you will be responsible for leading a high-performing team and driving results in the safety industry.

Key Responsibilities:

  • Ensure achievement of prescribed service levels, KPIs, and budgeted targets both internally and externally with customers.
  • Contribute to strategic planning for the department and set team objectives accordingly.
  • Act as a point of escalation for queries and complaints from both internal and external stakeholders.
  • Be accountable for providing necessary support within the helpdesk functions.
  • Implement audits and controls across the team to maintain quality and compliance.

Requirements:

  • Strong leadership and team management skills, including effective delegation, decision-making, coaching, and people development.
  • Experienced in data information handling and skilled in analytical decision-making.
  • Possess a strong coaching technique, fostering growth and performance improvement.
  • Approaches planning activities with a well-organized and systematic mindset.

About Us:

Gi Group is a world-renowned safety company that manufactures and services safety equipment used on the frontline saving lives daily. We are proud to be working in partnership with this company to deliver exceptional results.



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