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Service Centre Manager
2 months ago
Job Title: Service Centre Manager
About the Role:
We are seeking a dynamic leader to join our team as a Service Centre Manager. As a key member of our operations team, you will be responsible for leading a high-performing team and driving results in a fast-paced environment.
Key Responsibilities:
- Performance Management: Ensure achievement of prescribed service levels, KPIs, and budgeted targets both internally and externally with customers.
- Process Improvement: Analyse internal procedures to identify opportunities for improvement and cost reduction.
- Strategic Planning: Contribute to strategic planning for the department and set team objectives accordingly.
- Staffing and Scheduling: Organize and plan work schedules based on staffing levels to maintain smooth operations.
- Escalation Point: Act as a point of escalation for queries and complaints from both internal and external stakeholders.
- Helpdesk Support: Be accountable for providing necessary support within the helpdesk functions.
- Audits and Controls: Implement audits and controls across the team to maintain quality and compliance.
- Team Development: Develop, coach, mentor, and collaborate with team members to meet operational needs.
Requirements:
- Leadership Skills: Demonstrate strong leadership and team management skills, including effective delegation, decision-making, coaching, and people development.
- Data Analysis: Experienced in data information handling and skilled in analytical decision-making.
- Coaching: Possess a strong coaching technique, fostering growth and performance improvement.
- Safety Focus: Committed to developing a safety-focused culture within the team.
- Planning: Approaches planning activities with a well-organized and systematic mindset.
About Us:
Gi Group is a world-renowned safety company that manufactures and services safety equipment used on the frontline. We are proud to be working in partnership with a leading safety industry player.
