ICT Support Specialist

1 day ago

Glasgow, Glasgow City, United Kingdom Scottish Canals Full time
About the Role

We are seeking an experienced ICT Support Specialist to join our Digital Services team at Scottish Canals. As a key member of our team, you will provide first-line technical support and ICT project delivery, ensuring a professional, efficient, and effective service to our users.

Key Responsibilities
  • Provide application and hardware support to Scottish Canals' users.
  • Ensure incidents and requests are logged appropriately in the Service Management tool and that the quality of information entered is of a high standard.
  • Create and update appropriate documentation and configuration management records.
  • Work with the wider ICT team to maintain and improve the cyber resilience of Scottish Canals.
  • Ensure the confidentiality, integrity, and availability of ICT business information.
  • Assume active and ongoing involvement in personal and technical development.
  • Resolve incidents and requests within the Service Desk SLAs.
Requirements
  • Previous experience in a similar 1st line/customer-facing role would be preferred.
  • An understanding of support processes and the use of incident management tools.
  • Occasional travel to sites across Scotland.
  • A good understanding of what baseline information security looks like, particularly within a corporate environment.
What We Offer

Scottish Canals offers a competitive salary of £30,069, a generous annual leave entitlement of 28 days plus 10 public holidays, enhanced sick pay, discounted shopping vouchers, a health cash plan, and a contributory pension scheme with up to 10% employer contribution.

We operate a hybrid working model, with the role based at our Glasgow HQ for a minimum two days a week and working from home three days a week. Hours of work are 37 hours per week, typically 8.30 am to 5 pm Monday to Friday.

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