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Technical Support Manager
2 months ago
Digital Operations Lead
This pivotal role is situated within the Electronic Controls and Motor Systems (ECMS) division of Raytheon Technologies, concentrating on research and development for electric motors and motor controllers.
The position entails overseeing, assisting, and sustaining business applications such as SAP, Doors, Dimensions, Triaster, and Teamcenter. It collaborates with the broader digital technology team while adhering to corporate standards.
The ideal candidate will possess experience in managing digital systems, training new personnel, and delivering continuous support. This dynamic position engages with various departments across the organization.
Key Responsibilities:
- Oversee software updates for site-specific applications
- Support and potentially design SQL databases
- Develop and implement training resources
- Assist users of SAP, MES, and other applications
- Monitor software and maintenance expenditures
- Manage user permissions and licensing
- Ensure adherence to corporate policies
- Facilitate corporate digital technology audits
Requirements:
A degree or equivalent experience is required. A minimum of three years in business analysis or software development is essential. Strong communication and teamwork abilities are necessary.
Desirable Skills:
- Analytical reasoning and problem-solving capabilities
- Familiarity with programming languages
- Excellent interpersonal skills
- Practical experience with SQL and SAP
Additional Information:
This position necessitates on-site presence for a portion of the workweek.
