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Hospitality Operations Manager
2 months ago
Leisureplex Hotel Group is seeking a dedicated Hospitality Operations Manager to lead our team.
As a prominent player in the UK’s leisure and hospitality sector, the Leisureplex Hotel Group operates numerous hotels in prime coastal destinations, ensuring a memorable experience for our guests.
Our organization prides itself on being employee-owned, fostering a culture where our team members are our greatest asset. We are committed to delivering exceptional service and creating lasting memories for our visitors.
Role Responsibilities:
The Hospitality Operations Manager will oversee the daily operations of a 95-room establishment, primarily serving coach travelers. Reporting to the Regional Manager, you will adhere to the operational and financial guidelines established by the Leisureplex Hotel Group, aimed at maintaining a welcoming and efficient environment for guests.
Your key responsibilities will include:
- Collaborating with stakeholders to enhance guest satisfaction and address inquiries effectively.
- Ensuring the security of the hotel premises and safeguarding company assets.
- Maintaining health and safety standards throughout the hotel.
- Leading your team, including department heads and staff, to ensure seamless hotel operations.
- Managing recruitment, onboarding, and training of new team members.
- Upholding company standards across all operational areas and recommending improvements as necessary.
- Driving profitability within the hotel unit.
Candidate Profile:
The ideal candidate will possess:
- Experience in hotel management or a similar role within the hospitality industry.
- Strong problem-solving skills and financial acumen.
- A proven track record of delivering outstanding customer service.
- Flexibility to work varied hours, including evenings and weekends.
- Excellent communication skills in English.
- Knowledge of food safety and health regulations.
- Ability to balance guest expectations with business needs effectively.
- Strong organizational and planning skills.
Personal Attributes:
The successful candidate will demonstrate:
- Meticulous attention to detail.
- Effective time management abilities.
- Resilience and the capacity to meet deadlines consistently.
- A proactive approach and initiative in their work.
- Integrity and a commitment to excellence.
Employee Ownership Benefits:
- Bi-annual tax-free dividends due to our employee-owned structure.
- Participation in the Hotel Managers bonus scheme.
- Funding for relevant training and development opportunities.
- Enhanced job security as an employee-owned entity.
- Access to competitive sick pay and employee assistance programs.
- Discounts on holidays and hotel accommodations.
- Live-in accommodation options available.
- Complimentary meals during shifts.
- Contributions to a pension scheme.
If you possess the skills and mindset to thrive as a Hospitality Operations Manager within the Leisureplex Hotel Group, we encourage you to consider this opportunity.
