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Technical Service Manager
2 months ago
iO Associates - UK/EU is seeking a seasoned Service Manager to lead our IT service delivery efforts. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT services, leveraging your expertise in ITIL and ServiceNow.
Key Responsibilities:
- Develop and implement IT service strategies to align with business objectives
- Lead the design and implementation of IT service management processes, ensuring compliance with ITIL best practices
- Collaborate with stakeholders to identify and prioritize service improvement initiatives
- Manage and maintain ServiceNow workflows, catalogs, and automation of service provisioning
- Provide leadership and guidance to team members, promoting a culture of excellence and continuous improvement
Requirements:
- ITIL Service Accreditation, preferably with ITIL Service Design accreditation
- Proven experience in IT service management, particularly in large-scale transformation programs
- Excellent stakeholder management, leadership, influencing, and collaboration skills
- Experience in implementing Service Strategy in an organization with limited development
- Proficiency in ServiceNow, workflows, catalogs, and automation of service provisioning
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive remuneration package