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Technical Service Manager

2 months ago


Reading, Reading, United Kingdom iO Associates - UKEU Full time
Job Overview

iO Associates - UK/EU is seeking a seasoned Service Manager to lead our IT service delivery efforts. As a key member of our team, you will be responsible for ensuring the smooth operation of our IT services, leveraging your expertise in ITIL and ServiceNow.

Key Responsibilities:

  • Develop and implement IT service strategies to align with business objectives
  • Lead the design and implementation of IT service management processes, ensuring compliance with ITIL best practices
  • Collaborate with stakeholders to identify and prioritize service improvement initiatives
  • Manage and maintain ServiceNow workflows, catalogs, and automation of service provisioning
  • Provide leadership and guidance to team members, promoting a culture of excellence and continuous improvement

Requirements:

  • ITIL Service Accreditation, preferably with ITIL Service Design accreditation
  • Proven experience in IT service management, particularly in large-scale transformation programs
  • Excellent stakeholder management, leadership, influencing, and collaboration skills
  • Experience in implementing Service Strategy in an organization with limited development
  • Proficiency in ServiceNow, workflows, catalogs, and automation of service provisioning

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive remuneration package