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Customer Service Representative

2 months ago

Glenfield, United Kingdom JR Personnel Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at JR Personnel. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Process customer orders and track shipments
  • Arrange returns and resolve complex issues
  • Produce quotes and maintain accurate records on our IT system
  • Deal with customer inquiries and provide timely responses
  • Look into available stock and arrange travel for team members
  • Perform various administrative tasks as required
Requirements
  • Previous customer service experience
  • Ability to build and maintain strong customer relationships
  • Excellent written and verbal communication skills
  • Positive and helpful attitude, with a willingness to learn and adapt
  • Excellent prioritization skills and ability to respond quickly to changing needs and demands
  • Confidence, time management, organizational skills, attention to detail, and a passion for delivering exceptional customer service
About Our Company

Our company is a leading provider in its field, developing, manufacturing, and selling equipment and consumables. We pride ourselves on our collaborative working culture, which ensures a progressive and forward-thinking environment that makes employees feel valued and empowered.