Job Introduction
**Patient Navigator - Nights**
**Full-time**
**Leicester - Glenfield**
**20,631- £21,318 per annum**
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**Enhancements / Benefits**:You will attract an additional 30% when working Monday to Friday evenings and 45% working weekends.Generous annual leave entitlement & NHS Pension - we also honour NHS continuous service - bring your entitlement with you DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands - a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.
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**About the role**:The post holder will be based at our offices at Anstey Frith House in Leicester and will be responsible for receiving telephone calls and cases from Healthcare Professionals and the 111 services then process them in accordance with procedures. Dispatch and refer calls to appropriate outcomes, book patient appointments. Provide a reception function at Primary Care Centre's.The post holder will participate in promoting and advancing DHU Healthcare.
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**We are always**:Compassionate - we show kindness, consideration and understanding in everything we do - and demonstrate our caring nature to our patient, people, and communities.Accomplished - we are available day and night - a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.Respectful - we recognise the value that individual and team difference bring - welcoming views, listening, being honest, and learning from others’ experiences.Encouraging - we believe everyone matters, so we inspire confidence in other - promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.
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**Responsibilities**:

- Record details of patients on the clinical system ensuring accuracy.
- Process referrals from 111 contacting patients and their carer's to arrange Primary Care Centre appointments and home visits ensuring compliance with the relevant National Quality Requirements.
- Use the clinical system to dispatch calls to home visiting crews and allocate appointments at Primary Care Centers.
- Ensure that home visiting calls as dispatched to visiting crews making most efficient use of resources to achieve timely patient care in line with the relevant National Quality Requirements.
- Process Special Patient Notes ensuring that they are accurately recorded onto the clinical system.
- Provide reception cover at Primary Care Centers, to include processing patients as they arrive.
- Entering patient details and prioritisation of walk-in patients, monitoring patient’s conditions and escalating concerns to the Doctor on Duty.
- Maintain the security of prescriptions and keys at remote locations were co-located with other services.
- Assist with the provision of training of new entrant Patient Navigators and exiting staff as required.
- Actively establish and maintain good relationships with all agencies and organisation's in contact with.
- Be responsible for referring any cause of concern or complaint to the service directly to the shift Supervisor.
- Provide general administrative support to the LLR Out of Hours Service team as requested.
- Ensure that at all times your own work practices, conduct, behaviour's, and attitudes provide an example of professionalism to all staff and actively promote the core values of the organisation at all times.

**Essential Skills**:

- Educated to at least GCSE standard with a minimum of 3 GCSE’s (including Math/English) or equivalent.
- Experience of working with the public on the telephone and face to face.
- Experience of working in a team.
- Effective verbal and written communication skills.
- Ability to listen to and record information accurately.
- Basic IT skills.
- Ability to work under pressure.
- An understanding of the importance of confidentiality with the ability to manage confidential information appropriately.
- To attend mandatory or professional development training as required.
- To be available for annual appraisal.
- Flexible in hours and duties.
- Calm and pleasant manner, especially when under pressure.
- Empathic manner and approach when dealing with patients.
- Working unsupervised and using own initiative.

**Desirable Skills**:

- NVQ2 Customer Services.
- ECDL.
- Previous experience of patient care.

**In return, we can offer**:Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme - alongside a generous annual leave allowance that grows with your length of service or recognises your existing