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Family Services Coordinator
3 months ago
Salary: £28,875 per annum
Working Hours: 26.5 hours per week (Monday to Sunday)
Benefits: Complimentary parking; candidates should ideally possess a vehicle due to location constraints.
Objective: To oversee the administration of family-oriented services at HMP Coldingley on a temporary basis, covering maternity leave. The site comprises teams of Family Engagement Workers, Family Support Workers, play staff, volunteers, and student placements. The focus will be on case management, visitor center operations, children's activities, catering services, and family group work interventions.
Goal: To foster and sustain positive connections between inmates and their families, aiming to diminish the chances of reoffending by supporting family ties. The service is dedicated to ensuring that children, families, and inmates are treated with dignity and respect. Additionally, it seeks to enhance families' access to local support and early intervention services, collaborating to reduce the risk of intergenerational crime.
Key Responsibilities:
- Support for Inmates and Families: Provide a service that ensures inmates, their children, caregivers, and relatives receive appropriate advice, guidance, educational opportunities, care, and support to nurture or improve positive relationships.
- Visitor Center Management: Oversee the Visitor Center, offering assistance to visitors before and after their visits; ensure the center is operational and staffed during agreed hours, and that accurate, up-to-date information is readily available.
- Children's Services: Lead and deliver high-quality programs that create a safe and welcoming environment for the children of inmates, ensuring services for children in the Visitor Center and facilitating play sessions in the visiting area.
- Team Leadership: Provide supportive, encouraging, and person-centered management to Family Support Workers, volunteers, and student placements. Recruit, train, and supervise staff and volunteers.
- Operational Planning and Monitoring: Develop and execute the local operational plan for the service, compile statistics, and provide regular reports to senior management.
- Health and Safety Management: Promote and oversee the health, safety, and welfare of volunteers and student placements within the team and service.
- Safeguarding Practices: Implement and promote safeguarding policies, ensuring that concerns are reported in accordance with established protocols.
- Data Protection Compliance: Enforce data protection and security policies, ensuring that inmate and family information is securely maintained.
- User Engagement: Actively involve service users in accordance with the service user engagement policy and strategy.
- Diversity and Equal Opportunities: Advocate for diversity and ensure that services are accessible to all users.
- Adherence to Prison Policies: Comply with prison security and other relevant policies, attending necessary training provided by the institution.
- Financial Oversight: Assist in the effective management of the budget with support from the Services Manager/Head of Services Delivery and Development.
- Collaborative Partnerships: Serve as the lead for family services within the prison, participating in operational review meetings, stakeholder groups, focus groups, and collaborative efforts with other services.
- Understanding of the criminal justice system and the effects of incarceration on inmates and their families.
- Clear comprehension of professional boundaries.
- Experience supporting individuals with complex needs in a multi-agency context.
- Prior experience in a prison environment and awareness of the challenges in delivering comprehensive family services.
- Strong numeracy and literacy skills.
- Exceptional advocacy, communication (both verbal and written), and interpersonal abilities.
- Outstanding organizational skills and capacity to manage a demanding workload.
- Empathy for children and families of inmates.
- Results-driven with a proactive attitude.
- Able to maintain composure in challenging situations.
- Commitment to ongoing personal development and learning.
