Product Support Manager

1 month ago


Kempston Hardwick, Bedford, United Kingdom TLD EUROPE Full time
Product Support Manager

TLD Europe, a leading manufacturer of Ground Support Equipment, is seeking a highly skilled Product Support Manager to join our team. As a key member of our local Factory Steering Committee, you will oversee technical and sales support functions for our Group Sales and Service Organizations.

Key Responsibilities:
  • Provide expert technical support to internal sales and service teams.
  • Collaborate with the Engineering Department to enhance product quality and performance.
  • Analyze and address warranty claims and customer complaints effectively.
  • Train Area Sales Managers and Area Service Technicians on product technicalities and competitive advantages.
  • Participate in tender processes, offering technical expertise in collaboration with the Sales & Service Organization.
Requirements:
  • Engineering Degree, preferably in a technical field (mechanical, electrical, etc.).
  • Minimum of two years in heavy equipment maintenance, including hydraulics and electrical systems (experience in sectors like agricultural, mining, or ground support equipment is advantageous).
  • Proficient in English.

At TLD Europe, we offer a unique opportunity for individual growth and achievement working with a talented global team. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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