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Product Support Manager
1 month ago
TLD Europe is a leading manufacturer of Ground Support Equipment (GSE) in the aviation and aerospace industries. We deliver innovative solutions with a broad range of products, designed, engineered, and built at our facilities. As a Product Support Manager, you will play a crucial role in promoting sales and supporting our products.
Key Responsibilities:- Provide expert technical support to internal sales and service teams.
- Collaborate with the Engineering Department to enhance product quality and performance.
- Analyze and address warranty claims and customer complaints effectively.
- Train Area Sales Managers and Area Service Technicians on product technicalities and competitive advantages.
- Participate in tender processes, offering technical expertise in collaboration with the Sales & Service Organization.
Educational Background: Engineering Degree, preferably in a technical field (mechanical, electrical, etc.).
Experience: Minimum of two years in heavy equipment maintenance, including hydraulics and electrical systems (experience in sectors like agricultural, mining, or ground support equipment is advantageous).
Language Proficiency: Proficient in English.
