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Customer Retention Team Lead

2 months ago

Stockport, Stockport, United Kingdom Paul Davis Restoration of the Mid-South and North Mississippi Full time
Unlock Your Potential as a Retention Team Manager

At Paul Davis Restoration of the Mid-South and North Mississippi, we're committed to excellence in customer retention. As a key member of our team, you'll play a vital role in driving sales, retention, and conversion levels through our dialler system and associated tools.

Key Responsibilities:
  • Monitor dialler performance against targets and adjust strategy in real-time to optimize results.
  • Analyze data to inform future strategies and drive business growth.
  • Collaborate with operational teams to develop and implement effective outbound strategies.
  • Utilize MS Office Suite and SQL expertise to drive business outcomes.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive bonus scheme and pension matching program.
  • Access to our award-winning health insurance and life assurance benefits.

We're committed to diversity and inclusion, and we're proud to be a multi-award-winning UK insurance brand. If you're passionate about customer retention and want to make a real impact, we'd love to hear from you.