Account Team Lead

3 weeks ago

Stockport, Stockport, United Kingdom The Estée Lauder Companies Inc. Full time

Job Summary

The Account Team Manager is responsible for driving sales turnover and market share through consumer-focused strategies. They will achieve this by:

  • Representing the brand in a credible and professional manner to internal and external consumers.
  • Maximizing sales through effective selling, service, and retail standards.
  • Contributing to operational efficiencies by adhering to company procedures and guidelines.

Sales and Service

  • Understand daily and weekly targets.
  • Stay informed about additional sales avenues, such as events, omnichannel, and digital channels.
  • Monitor competitor activities and missed opportunities.
  • Effectively utilize social media to drive business, protect, and enhance the brand image.
  • Deliver the brand strategy, ensuring a local plan is executed effectively.
  • Plan and implement local marketing and events initiatives aligned with retailer activity.
  • Deliver exceptional service by implementing measures to continually improve service levels, aiming for a zero consumer complaints mindset and a surprise and delight culture.
  • Be an ambassador for the brand, ensuring brand values are represented and brought to life.
  • Manage refunds and complaints in line with company guidelines, informing the Area Manager when necessary.
  • Utilize digital tools to maintain up-to-date knowledge.
  • Develop a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Stay up-to-date with product knowledge to deliver an industry-leading experience and ensure products meet consumer needs.

Operations

  • Plan to maintain excellent standards at all times (product, housekeeping, displays, messaging, pricing).
  • Review retail standards daily to ensure they meet required standards.
  • Ensure deliveries, stock movements, and associated administration are completed within company timeframes.
  • Implement auditable processes and administration according to company guidelines, taking corrective action in highlighted areas of risk.
  • Respond to information requests accurately and within set deadlines.
  • Minimize stock loss by implementing company security policies and procedures correctly.
  • Create and maintain a safe working environment for consumers, adhering to company and retailer policies and procedures.
  • Ensure health and safety responsibilities and operational activities achieve a minimum overall grading of 'Acceptable' during audits.

Commerciality

  • Manage daily replenishment, taking necessary action.
  • Maximize sales performance by utilizing commercial reports before making decisions.
  • Plan and deliver visual merchandising layouts, ensuring they are completed according to guidelines and within agreed timescales.
  • Identify stock package issues and take corrective action, informing the Area Manager when necessary.
  • Effectively manage promotions and discounts, ensuring they are executed in line with company guidelines.
  • Identify trends and suggest enhancements to product performance.

Qualifications

Essential

  • Experience in a fast-paced retail and/or consumer-facing environment.
  • Ability to drive self-development.
  • Commercial understanding and awareness of the industry.
  • Effective communication, organization, and prioritization skills.

Job: Retail - Store

Primary Location: GB-ENG-Stockport

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 2412097

The Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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