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Regional Operations Manager

2 months ago

Yeovil, Somerset, United Kingdom Churchill Estates Management Ltd Full time
  • Regional Operations Manager, Somerset & Wiltshire
  • Permanent position, 37 hours per week
  • Competitive salary, company vehicle or vehicle allowance with excellent employee benefits
Role Overview
Churchill Estates Management is seeking a Regional Operations Manager to oversee multiple independent retirement housing developments in the Somerset & Wiltshire region. This role is pivotal in ensuring that we provide a high-quality, cost-efficient management service alongside outstanding customer service that surpasses expectations and meets profitability goals.
The Regional Operations Manager will conduct regular site visits within their designated area, fostering relationships with external landlords and homeowners while mentoring and developing a team of Lodge Managers. These Lodge Managers are responsible for coordinating daily operations, including maintenance, health & safety, and community events.
Key responsibilities include managing budgets, controlling expenses, preparing financial reports for homeowners, negotiating with contractors, and monitoring performance metrics.
The Regional Operations Manager plays a crucial role in the professional growth of their team by conducting performance evaluations, leading recruitment efforts, and onboarding new staff members. They will also ensure that team members understand the company's values and the service standards required to maintain excellence.
Building strong internal relationships with support teams at our Head Office is essential, as these teams assist with various aspects of the role, including service charge accounting, property services, and human resources.
This position is home-based with significant travel required across the region and to the Head Office.
The working hours are from 9:00 AM to 5:30 PM, Monday to Thursday, and 9:00 AM to 5:00 PM on Fridays.
Candidate Profile
The ideal candidate will possess a solid understanding of property management and building structures. A recognized property management qualification, along with membership in RICS or IRPM, is desirable, as is experience in the leasehold retirement sector.
Candidates should have proven experience in managing people, preferably in a dispersed team environment. Strong communication skills, both verbal and written, are essential, along with a high level of proficiency in English and numeracy.
The successful applicant will be self-driven, capable of resolving conflicts, and adept at building relationships with stakeholders at all levels. Organizational skills, flexibility, and the ability to manage multiple tasks simultaneously are crucial, as is a willingness to embrace new responsibilities.
Proficiency in IT, particularly with MS Office applications, is required. A full UK Driving Licence is necessary, and being based in Hampshire is preferred for ease of travel.
Employee Benefits
  • Competitive salary
  • Annual leave of 25 days, plus Bank Holidays
  • Company vehicle or cash allowance for vehicle
  • BUPA Healthcare
  • Day off for your birthday
  • Company pension contribution
  • Life assurance
  • Opportunities for professional development
  • Introduction reward schemes
  • Reimbursement for professional memberships
About Churchill Estates Management
We are Churchill Estates Management, a forward-thinking managing agent specializing in privately owned leasehold retirement living accommodations. We manage over 220 developments nationwide, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired individuals.
Our growth trajectory is ambitious, and we are committed to expanding our reach and enhancing our services. Join us in being part of a professional, award-winning, customer-focused team.
Our Company Values: TORCH Trust/Openness/Respect/Communication/Honesty
We are dedicated to finding exceptional individuals to join our team and embody our values.