Retail Operations Director

4 weeks ago


Yeovil, Somerset, United Kingdom Screwfix Direct Ltd Full time

About the Role:

Screwfix Direct Ltd is seeking a highly skilled Retail Operations Director to lead the performance of over 150 stores within a region. As a key member of our leadership team, you will be responsible for driving sales growth, profitability, and exceptional customer service through a team of Area Managers and branch staff.

Key Responsibilities:

  • Lead and manage the performance of over 150 stores, ensuring sales, profitability, and customer satisfaction targets are met.
  • Monitor Area Managers' performance through regular reviews, store visits, and performance analysis to ensure alignment with company standards.
  • Ensure all stores comply with company policies, health & safety regulations, and operational standards.

Requirements:

  • Experience: 10+ years in retail management, with at least 5 years in a regional/multi-unit management role.
  • Leadership: Proven experience leading large teams across multiple locations, driving performance and engagement.
  • Financial Acumen: Strong experience in managing P&L, budgeting, and financial forecasting.
  • Sales & Operational Expertise: Experience in developing growth strategies, driving sales, and improving store operations.
  • Analytical & Communication Skills: Ability to analyze data and communicate insights effectively across teams.

What We Offer:

  • Competitive salary with an excellent benefits package including bonus, exceptional pension and healthcare plans.
  • Access to professional development and training opportunities.

Key Performance Indicators (KPIs):

  • Sales growth and achievement of regional targets.
  • Operational efficiency and compliance across stores.
  • Delivery of strong financial results and P&L management.


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