IT Support Specialist
6 days ago
Job Summary:
We are seeking an experienced IT Support Specialist to join our team at Searchability (UK) Ltd. As a 2nd Line Support Technician, you will play a critical role in providing technical support to our customers and clients.
Key Responsibilities:
- Provide onsite 2nd Line Support to our customers and clients
- Identify, troubleshoot, and resolve technical issues
- Work with mixed hardware and software issues and fixes
- Utilize Windows tech stack, including up to 0365
- Laptop hardware breakfix and good use of Service Now Ticketing System (or similar)
Requirements:
- Great 2nd line Support experience within the IT sector
- Great organizational skills
- Previous experience of having worked with mixed hardware, software issues, and fixes
- Windows tech stack, including up to 0365
- Laptop hardware breakfix and good use of Service Now Ticketing System (or similar)
- Right to work in the UK
Desirable Skills:
- Experience of full PC rebuilds
- Previous work on decommissioning and packaging of devices
- Mac skills
About Us:
Searchability (UK) Ltd is a leading provider of IT infrastructure services globally. We are committed to delivering top-quality services and are looking for talented individuals to join our team.
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