Assistant Practice Manager

1 week ago


Macclesfield, Cheshire East, United Kingdom Park Lane Surgery Full time

About Park Lane Surgery

Park Lane Surgery is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and services. We are a dynamic and innovative practice, committed to staying at the forefront of medical advancements and best practices.

Job Summary

We are seeking an experienced and skilled Assistant Practice Manager to join our team. The successful candidate will be responsible for supporting the Practice Manager in the day-to-day operations of the practice, ensuring the smooth delivery of patient care and services.

Key Responsibilities

  • Staffing and People Management
    • Assist with the evaluation, organization, and oversight of staff induction and training, ensuring that all staff are adequately trained to fulfill their roles.
    • Support the Practice Manager in planning and coordinating the recruitment, induction, and training of new staff.
    • Prepare and assist in the preparation of weekly/monthly shift planning for practice staff, arranging cover (including locum cover) when necessary.
    • Identify training and development needs for practice staff.
    • Ensure that all staff are legally and gainfully employed, monitoring skill-mix and deployment of staff.
    • Maintain up-to-date HR documentation, including job descriptions, employment contracts, and employment policies.
    • Monitor staff annual leave, sickness, and absence, mitigating any impact on practice staffing rotas.
    • Ensure that all practice staff are aware of the need for confidentiality, both of patient and practice information.
  • Monitoring Practice Performance and Targets
    • Read and be aware of all primary care KPIs and relevant targets and contractual obligations, including Enhanced Services, Locally Commissioned Services, QOF (Quality Outcomes Framework), GP Contract, Medicines Management, and additional Services.
    • Monitor and evaluate performance of the practice team against objectives, identifying and managing change.
    • Plan and implement processes to achieve targets with GPs, partners, and practice managers.
    • Support and work with partners, GPs, nurses, and administrative staff to achieve targets.
  • Strategic Management and Planning
    • Keep abreast of current affairs and identify potential threats and opportunities.
    • Contribute to practice strategy, formulating objectives and researching and developing ideas for future practice development.
    • Work with partners and practice managers in planning and setting strategic targets.
    • Undertake required tasks to meet agreed aims and be wholly responsible for them.
    • Develop and maintain effective communication both within the practice and with relevant outside agencies.
  • Financial Management
    • Understand and report on the financial implications of contract and legislation changes.
    • Assist with managing appropriate systems for handling and recording of cash and cheques and petty cash.
  • Organisational
    • Convene meetings, prepare agendas, write minutes, and ensure distribution of minutes/actions as necessary.
    • Assist in the development of practice protocols and procedures, reviewing and updating as required.
    • Ensure that practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place.
    • Ensure the procurement of practice equipment, supplies, and services within target budgets.
    • Ensure that equipment servicing schedules are adhered to.
  • Patient Services
    • Ensure that the practice complies with NHS contractual obligations in relation to patient care.
    • Maintain registration policies and monitor patient turnover and capitation.
    • Assist in working with the patient group.
    • Manage patient surveys as directed by the practice manager.
  • Information Management and Technology
    • Evaluate and plan practice IT implementation and modernization.
    • Keep abreast of the latest developments in primary care IT, including DoH initiatives such as EPRs and disease coding, and regularly update the practice management team.
    • With the support of the IT lead, motivate, support, and monitor staff in the use of IT; organize, oversee, and evaluate IT training.
    • Audit and monitor standards for data entry and data collection.
    • Ensure that the practice has effective IT data security, backup, maintenance, and disaster recovery plans in place.
    • Assist in the maintenance of the practice website.
  • Confidentiality:
    • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
    • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential.
    • Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
  • Health & Safety:
    • The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice Health & Safety Policy, to include:
    • Using personal security systems within the workplace according to practice guidelines.
    • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
    • Making effective use of training to update knowledge and skills.
    • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, and free from hazards.
    • Reporting potential risks identified.
    • Develop/Review Health & Safety policies and procedures and keep abreast of current legislation.
    • Arrange appropriate insurance cover.
    • Ensure that the practice has adequate disaster recovery procedures in place.
    • Arrange appropriate maintenance for practice equipment.


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