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Programme Support Officer
2 months ago
**Job Title:** Programme Support Officer - Property Maintenance Specialist
**Job Summary:**
We are seeking a highly motivated and organized Programme Support Officer to join our team at Service Care Solutions - Housing. As a Programme Support Officer, you will play a crucial role in ensuring the effective delivery of property maintenance and repairs services.
**Key Responsibilities:**
- **Deliver Excellent Customer Service:** Enhance our reputation by providing exceptional customer service and promoting a positive image of our organization.
- **Performance Information:** Provide accurate and timely performance information for housing maintenance, ensuring compliance with procedures and policies.
- **Resource Planning:** Match trade resources to workload demands, ensuring compliance with council standards and budgets.
- **Documentation Management:** Maintain and organize all necessary documentation, ensuring legal obligations are met.
- **Collaboration:** Work closely with internal and external service providers, ensuring productivity levels and compliance with relevant legislation.
- **Customer-Focused Service:** Promote a customer-focused, value-for-money service culture, learning from feedback and resolving issues promptly.
**Requirements:**
- NVQ Level 2 or at least 2 years' experience in resource planning or a call centre within a maintenance environment.
- Knowledge of property maintenance, repairs, and void property management, with an understanding of asbestos and scaffolding.
- Experience providing excellent customer service, especially in a social housing or public sector setting.
- Strong IT skills, particularly in using back-office systems like Agresso, Total, and MS Office.
- Excellent communication skills, both written and verbal, with the ability to interact with a wide range of stakeholders.
