IT Solutions Designer

3 weeks ago

Chippenham, Wiltshire, United Kingdom Flint Technology Services Ltd Full time
About the Role

We are seeking a highly skilled Customer Solutions Designer to join our UK Secure Design practice at Flint Technology Services Ltd.

As a trusted industry partner, you will work closely with our defense customer and internal business units to deliver successful solution delivery across a vast variation of highly sensitive and unique opportunities and projects.

Key Responsibilities
  1. Capture detailed customer technical requirements and translate them into detailed solution designs in accordance with design methodologies.
  2. Manage and recommend on the technical direction and help determine the optimum solution design for customers.
  3. Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
  4. Drive the improvement of design and delivery capabilities for end-to-end technical solutions.
  5. Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables.
  6. Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
  7. Undertake customer migration planning and implementation.
  8. Coordinate impact assessments and design documentation updates.
  9. Resolve complex solution and service issues, lead root cause analysis, troubleshooting and escalation.
  10. Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
  11. Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
  12. Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
  13. Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design.
Requirements
  • Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP)
  • Video conferencing
  • Enterprise mobility (4-5G, EMM, MDM)
  • PaaS, SaaS Unified and telecommunications solutions
Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (ie, Cisco, Juniper, Ericsson, Nokia, F5 and Palo Alto).Comprehensive knowledge and hands on experience in designing, configuring, testing, and commissioning complex unified communication technologies.Preferably have the following professional training and/or accreditations:
  • Avaya technologies (ACIS)
  • Atos technologies (STI)
  • VMware technologies (VCTA)
  • Any other industry COTS unified communication technologies
Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed change meets customer requirements.Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions.Preferably working knowledge and experience in HMG MoD compliance and security policies.Self-starter who can work independently with minimal support and guidance.

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