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Customer Solutions Design Expert
2 months ago
We are seeking a highly skilled Customer Solutions Design Expert to join our UK Secure Design practice at Flint Technology Services Ltd.
As a trusted industry partner to our defense customer, you will work closely with internal business units, key stakeholders, and external technology providers to deliver successful solution delivery across a wide range of projects.
Key Responsibilities- Capture detailed customer technical requirements and translate them into detailed solution designs in accordance with design methodologies.
- Manage and recommend technical direction, and help determine the optimum solution design for customers.
- Manage review and validation processes for new developments and in-life products and services, ensuring full integration across all aspects.
- Drive the improvement of design and delivery capabilities for end-to-end technical solutions.
- Manage customer solution design engagement and statement of work creation, including 3rd party deliverables.
- Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise.
- Undertake customer migration planning and implementation.
- Coordinate impact assessments and design documentation updates.
- Resolve complex solution and service issues, lead root cause analysis, and troubleshooting.
- Pursue the identification of potential risks and the implementation of controls and mitigations.
- Ensure the delivery of thought leadership in complex bids and agreeing strategic approach.
- Mentor other customer solution designers and champion knowledge sharing on emerging trends and changes in customer solution design.
- Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products.
- Comprehensive knowledge and hands-on experience in designing, configuring, testing, and commissioning complex unified communication technologies.
- Preferably have professional training and/or accreditations in Avaya, Atos, VMware, and other industry COTS unified communication technologies.
- Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed change meets customer requirements.
- Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions.
- Preferably working knowledge and experience in HMG MoD compliance and security policies.
- Self-starter who can work independently with minimal support and guidance.
