Customer Experience Manager

6 days ago

North Woolwich, Greater London, United Kingdom Rendall & Rittner Full time
Customer Experience Manager

At Rendall & Rittner, we're seeking a skilled Customer Experience Manager to join our team. As a key member of our property management team, you'll be responsible for training, mentoring, and managing a new team to deliver exceptional customer service.

Key Responsibilities:
  1. Communicate effectively with customers and Customer Service Advisors, both verbally and in writing.
  2. Analyze data to identify trends and assess customer satisfaction levels, providing insights and recommendations to the business.
  3. Develop initiatives and procedures to continually improve the customer experience and customer reviews.
  4. Collaborate with Property Teams and Departments to enhance service delivery.
Why Rendall & Rittner?

We're an award-winning company known for delivering first-class property management services. Our commitment to career growth, competitive compensation, and employee well-being makes us an attractive employer. Enjoy exclusive benefits, including fully funded training programs, private medical insurance, and enhanced maternity and paternity leave.

What We Offer:
  1. Award-Winning Company
  2. Career Growth Opportunities
  3. Competitive Compensation and Benefits
  4. Exclusive Perks and Discounts
  5. 25 Days of Holiday Plus National Holidays
  6. Paid Sabbaticals as a Loyalty Bonus
  7. Secure Your Future with Our Pension Scheme
  8. Access to Employee Assistance Programs

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