Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused individual to join our operations team as a Call Operator. As a key member of our team, you will be responsible for delivering an exceptional customer experience, ensuring that our service is customer-centric and effective in dealing with any emergencies outside of regular business hours.
You will be part of a team that operates on various shifts between 07:00 - 22:00, providing support to customers and staff across the UK. Your primary responsibility will be to answer telephone calls and respond promptly and professionally to any issues that may arise.
Main Responsibilities- Provide Exceptional Customer Support: Offer practical assistance to all customers and staff, ensuring their needs are met in a timely and efficient manner.
- Maintain Service Standards: Ensure the quality, standards, and efficiency of our service are consistently maintained out of hours.
- Manage Reconciliation and Logging: Effectively manage the reconciliation and logging of visits to support timely invoicing and payroll.
- Meet Performance Targets: Meet performance targets for speed, efficiency, and quality when responding to customer and staff requests.
- Liaise with Stakeholders: Liaise with Branch Managers, Care Coordinators, Field Care Supervisors, and third parties to gather information and resolve issues.
- Record Customer Feedback: Record customer and staff complaints in a professional and constructive manner.
We offer a range of benefits to support your career development and well-being, including:
- Employee Assistance Programme
- Employee Benefits Portal
- Accrual of Annual Leave
- Part-time and Work-from-Home Options
We operate on a Zero Hour Contract, offering flexible shifts between 07:00 - 22:00 to accommodate your availability.
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