Automotive Customer Care Advisor

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

Join Our Team at Lookers Newcastle Customer Contact Centre

Are you a skilled customer service expert eager to advance your career? Look no further Become a part of our team at Lookers Newcastle Customer Contact Centre, where you will collaborate with a dedicated group of aftersales advisors to deliver outstanding service to our clientele.

Role: Aftersales Customer Contact Advisor

Compensation: £22,000 with OTE of £30,000

Work Schedule: 40 hours per week

As an Aftersales Contact Centre Advisor, you will be instrumental in communicating with customers to schedule services, MOTs, and repairs for various automotive brands. Your duties will encompass:

  • Coordinating appointments with our service facilities
  • Addressing customer inquiries promptly
  • Fostering enduring relationships with customers and service facilities
  • Ensuring equitable treatment of all clients
  • Achieving and surpassing KPIs in a performance-driven setting

To thrive in this position, you will require strong computer skills, excellent communication capabilities, and a commitment to providing exceptional customer experiences. You will also have the chance to enhance your skills, mentor fellow team members, share best practices, and contribute to the overall success of our contact centre.



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