Automotive Aftersales Support Specialist
4 weeks ago
Join Our Team at Lookers Newcastle Customer Contact Centre
Are you a skilled customer service expert ready to elevate your career? Look no further Become a vital part of our team at Lookers Newcastle Customer Contact Centre, collaborating with a committed group of aftersales professionals to deliver outstanding service to our clientele.
Role: Aftersales Customer Support Advisor
Compensation: £22,000 with potential earnings of £30,000
Work Schedule: 40 hours weekly
As an Aftersales Customer Support Advisor, you will be instrumental in connecting with customers to schedule services, MOTs, and repairs across various automotive brands. Your key responsibilities will include:
- Coordinating appointments with our service facilities
- Addressing customer inquiries promptly and effectively
- Fostering strong relationships with both customers and service teams
- Guaranteeing equitable treatment for all clients
- Achieving and surpassing performance targets in a results-oriented environment
To thrive in this position, you will require proficient computer skills, exceptional communication capabilities, and a dedication to providing excellent customer experiences. Additionally, you will have the chance to enhance your skills, mentor fellow team members, share best practices, and contribute to the overall success of our contact centre.
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