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Help Desk Technician

2 months ago

Leeds, Leeds, United Kingdom QA Full time
About the Role

We are seeking a highly motivated and organized IT Support Specialist to join our dynamic IT Helpdesk team at QA. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide first-line technical support to clients via phone, email, and ticketing system
  • Resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless support and resolution
  • Document and track all support interactions and resolutions
  • Participate in ongoing training and development to stay up-to-date with industry trends and technologies
Requirements
  • Excellent communication and customer service skills
  • Strong technical skills and ability to troubleshoot complex issues
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of IT systems and software
  • High school diploma or equivalent required; degree in computer science or related field preferred
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance