Service Excellence Advisor
3 weeks ago
At Grain, we are experiencing significant growth and are looking for dedicated individuals to join our team as Customer Service Advisors. In this role, you will be instrumental in delivering exceptional support to our clients throughout their experience with our services.
Key Responsibilities:- Manage incoming inquiries via phone and email
- Record support requests and carry out general administrative tasks
- Utilize software tools including Outlook, Word, and Excel
This position requires a commitment of 37.5 hours per week, following a rotating schedule during business hours.
- Weekdays: 9.00am – 7.00pm
- Weekends: 9.00am - 5.00pm
- Friendly and confident communication skills over the phone
- Interest in technology and telecommunications
- Ability to collaborate effectively within a team and manage challenging situations
- Previous experience in customer service, retail, or hospitality is advantageous
Join Grain, where we are committed to transforming broadband connectivity across the UK. We prioritize fast and reliable services, offering competitive packages and opportunities for professional development.
At Grain, we celebrate inclusivity and diversity, ensuring equal opportunities for all employees. If you are enthusiastic about customer service and wish to contribute to a vibrant team, we welcome your interest in being part of our mission to drive digital transformation throughout the UK.
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