Beauty Sales Associate

2 months ago

London, Greater London, United Kingdom Tom Ford Full time
Key Responsibilities and Standards

We are seeking a highly skilled and motivated individual to join our team as a Beauty Sales Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities:
  • Sell the Tom Ford Beauty Brand
  • Achieve required retail sales targets, daily, weekly, and monthly, as set by the Company.
  • Strengthen customer loyalty and maximize new launches and events through targeted customer communication.
  • Give Excellent Customer Service
    • Provide prompt, polite, and efficient service at all times.
    • Adhere to the Tom Ford Beauty service standards at all times.
    • Communicate and demonstrate product expertise with every customer.
  • Personal Grooming
    • Maintain a high standard of personal grooming as required by Tom Ford Beauty.
    • Wear the Tom Ford Beauty uniform and maintain it in a clean, professional condition.
    • A bold Tom Ford Beauty look is to be worn.
    • Wear only Tom Ford Beauty products during working hours, unless otherwise specified.
    • Male Specialists to adhere to Tom Ford Beauty Male Grooming guidelines.
  • Work Effectively as Part of a Team
    • Help colleagues and promote team efficiency by being flexible and taking on tasks as required.
    • Communicate information to the Account Coordinator and colleagues as needed.
    • Maintain high standards of time-keeping on the counter to ensure team efficiency.
  • Maintain Housekeeping Standards
    • Clean counters, tester stands, and displays regularly to maintain the Tom Ford Beauty brand image.
    • Merchandise the counter according to brand guidelines.
    • Adhere to brand hygiene standards and correct utilization of all selling/demonstration tools, and take action to ensure the counter complies with these.
  • Complete Administration
    • Complete all administration accurately, legibly, and on time, including personal retail sales reporting and any other specific administration required by the AC.
    Requirements:
    • Previous retail industry/guest services experience is desirable (preferably within beauty).
    • All applicants must be able to demonstrate the ability to provide inspirational, authentic, and personalized customer service.
    • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
    • Previous experience with retail point-of-sale software is desirable.
    • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

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