Operations Support Manager

3 days ago

Glasgow, Glasgow City, United Kingdom TC Facilities Management Full time

About The Role

TC Facilities Management is seeking a skilled Operations Support Manager to join our team in a field-based role. This position is ideal for individuals located in the Glasgow and surrounding area.

Key Responsibilities

  • Provide strategic leadership and effective management of a large janitorial team across soft services.
  • Develop and implement a robust plan to deliver cost and efficiency improvements while maintaining stringent health and safety and COSHH legislation.
  • Establish proactive communication with site colleagues to ensure their understanding of customer needs and keep them informed of on-site issues and developments.
  • Ensure a high-quality, safe, and clean environment is maintained.
  • Effectively manage colleague relations and ensure appropriate colleague levels, including recruitment and management of new candidates.
  • Monitor and report service level agreements and key performance indicators internally and externally.
  • Manage onsite FM projects as agreed with the Project Team.
  • Provide a key interface between on-site clients and contracted service providers on a day-to-day basis.
  • Monitor supply partners' service delivery and customer interface on a day-to-day basis.
  • Track and report financial data to ensure all services are delivered within agreed budgets and service levels.
  • Develop and maintain relationships with customers to ensure expectations are met while working within defined specifications.
  • Manage all employee relations issues in accordance with company HR policies and in consultation with an HR representative.
  • Train and induct colleagues in their roles, company policies, procedures, and guidelines.
  • Ensure colleagues are trained in and adhere to relevant Health, Safety, and COSHH policies and procedures.
  • Respond to emergencies or urgent issues as they arise.

Requirements

  • Previous or present experience of managing large teams.
  • Ability to understand and dissect key data to deliver KPIs.
  • Travel between various sites (driving license required due to sites being in remote areas).
  • Ability to make decisions based on the impact to ongoing customer relationships.
  • Ability to overcome obstacles to achieve customer expectations.
  • Ability to take account of customers' needs when prioritizing and adapt accordingly.
  • Ability to use initiative to overcome obstacles.
  • Ability to improve performance by setting and reviewing standards.
  • Ability to coach others to ensure they meet their objectives.
  • Ability to address performance issues quickly and constructively.
  • Ability to build respectful and professional working relationships.
  • Ability to work effectively across different regions and departments.

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