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Guest Services Attendant

3 months ago

London, Greater London, United Kingdom Covent Garden Hotel Full time

Are you
enthusiastic about providing outstanding service and seeking a rewarding career?
Join our esteemed team at Covent Garden Hotel as a Guest Services Attendant.

Covent Garden Hotel is part of a prestigious collection of luxury accommodations recognized for their
unique aesthetics, superior service, and ideal locations. Our dedication to excellence has established us as a leader in the hospitality sector, committed to delivering unforgettable experiences for our visitors.

As a Guest Services Attendant
at our hotel, you will play a crucial role in enhancing our guests' experience, ensuring they receive all the assistance they require for a delightful stay. Your main duty will be to oversee the guest services desk during the evening, delivering exceptional service in the absence of the broader team.



Key Responsibilities:

  • Responding
    to incoming calls with professionalism and efficiency
  • Assisting
    guests with their luggage and ensuring their comfort
  • Addressing
    guest requests promptly and catering to their needs
  • Facilitating
    seamless check-ins and check-outs
  • Providing
    insightful recommendations about the local area to enhance the guest experience.


Essential Qualifications:

  • A strong
    team player with a collaborative spirit
  • Exceptional
    customer service skills with a focus on hospitality
  • A warm,
    welcoming demeanor and impeccable presentation
  • A passion
    for attention to detail and delivering high standards
  • Boundless
    enthusiasm and a proactive approach to problem-solving

What We Provide:

  • Competitive salary.
  • Access to a financial wellbeing app for managing earnings and savings.
  • Health cash plan covering dental, optical, and alternative therapies.
  • Discounts on cinema tickets, gym memberships, travel, retailers, and dining.
  • Generous discounts on food and beverages at our establishments.
  • Complimentary meals during shifts.
  • Referral bonuses for recommending exceptional talent.
  • Flexible scheduling without split shifts.
  • Dry cleaning services for work attire and discounted personal dry cleaning.
  • Enhanced holiday allowance based on tenure.
  • Season ticket loans for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like a cycle-to-work scheme and annual long service awards.
  • One paid day per year for volunteering activities.
  • Exclusive discounts at partner hotels and wellness services.
  • And much more.

Why Choose Covent Garden Hotel?

Covent Garden Hotel is an internationally acclaimed luxury hotel, celebrated for its unique interiors and exceptional service. We take pride in our recognition within the hospitality industry for the outstanding contributions of our teams.

If you are passionate about hospitality and committed to delivering exceptional guest experiences, we would love to hear from you. Join Covent Garden Hotel and be part of something remarkable.

In accordance with the Asylum and Immigration Act, we require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at the interview stage.