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Team Leader

2 months ago


Halstead, Essex, United Kingdom Fusion Lifestyle Full time
About the Role

Fusion Lifestyle is seeking a highly motivated and experienced Team Leader to join our team at Halstead Leisure Centre. As a Team Leader, you will play a key role in ensuring the smooth operation of the centre, providing exceptional customer service, and leading a team of staff to deliver a high-quality experience for our customers.

Key Responsibilities
  • Centre Operations: Ensure the centre is running efficiently and effectively, including opening and closing procedures, key holding, and cash reconciliation.
  • Team Management: Lead and develop a team of staff, providing coaching, training, and performance management to ensure they have the skills and knowledge to deliver excellent customer service.
  • Customer Service: Provide exceptional customer service, responding to customer queries and concerns, and ensuring that customer needs are met.
  • Activity and Event Programming: Assist in the development and management of a well-balanced activity and event programme, ensuring that there is something for everyone.
  • Communication: Establish and maintain excellent relationships with customers, staff, and other stakeholders, ensuring that communication is clear and effective.
Requirements
  • Experience: Previous experience in a leisure, fitness, or hospitality environment, with a proven track record of delivering excellent customer service.
  • Qualifications: National Pool Lifeguard Qualification (or equivalent) and a willingness to undertake further training and development.
  • Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
What We Offer
  • Training and Development: Opportunities for training and development, including free* training for the necessary qualifications.
  • Mentorship: Mentorship and support to help you develop your management skills.
  • Competitive Salary and Benefits: A competitive salary and benefits package, including attractive employee benefits and competitive rates of pay.
About Fusion Lifestyle

Fusion Lifestyle is a dynamic and forward-thinking company that makes a positive impact on the community. We are committed to delivering high-quality leisure services that meet the needs of our customers. If you are passionate about delivering exceptional customer service and leading a team, we want to hear from you.