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Team Leader
2 months ago
Fusion Lifestyle is seeking a highly motivated and experienced Team Leader to join our team at Halstead Leisure Centre. As a Team Leader, you will play a key role in ensuring the smooth operation of the centre, providing exceptional customer service, and leading a team of staff to deliver a high-quality experience for our customers.
Key Responsibilities- Centre Operations: Ensure the centre is running efficiently and effectively, including opening and closing procedures, key holding, and cash reconciliation.
- Team Management: Lead and develop a team of staff, providing coaching, training, and performance management to ensure they have the skills and knowledge to deliver excellent customer service.
- Customer Service: Provide exceptional customer service, responding to customer queries and concerns, and ensuring that customer needs are met.
- Activity and Event Programming: Assist in the development and management of a well-balanced activity and event programme, ensuring that there is something for everyone.
- Communication: Establish and maintain excellent relationships with customers, staff, and other stakeholders, ensuring that communication is clear and effective.
- Experience: Previous experience in a leisure, fitness, or hospitality environment, with a proven track record of delivering excellent customer service.
- Qualifications: National Pool Lifeguard Qualification (or equivalent) and a willingness to undertake further training and development.
- Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Training and Development: Opportunities for training and development, including free* training for the necessary qualifications.
- Mentorship: Mentorship and support to help you develop your management skills.
- Competitive Salary and Benefits: A competitive salary and benefits package, including attractive employee benefits and competitive rates of pay.
Fusion Lifestyle is a dynamic and forward-thinking company that makes a positive impact on the community. We are committed to delivering high-quality leisure services that meet the needs of our customers. If you are passionate about delivering exceptional customer service and leading a team, we want to hear from you.