Claims Support Specialist
3 weeks ago
About McLarens Global
Established in 1932, McLarens is a prominent independent global provider of insurance services, with strategically positioned offices and operations in 45 countries worldwide. Specializing in complex, commercial, and specialty markets, McLarens offers comprehensive loss adjusting, claims management, and risk assessment services, along with auditing and pre-risk surveying. Our extensive global presence allows us to deliver consistent service to clients while ensuring local expertise and responsive support.
Opportunity Overview
We are currently seeking a Claims Support Specialist to join our dynamic Construction & Engineering team. This position is ideal for a motivated individual eager to contribute to an established team. The role is primarily home-based, with occasional travel required.
Key Responsibilities
As a Claims Support Specialist, your duties will encompass:
- Managing the administration of new claims, including receiving instructions, issuing acknowledgments, setting up files, and conducting risk assessments.
- Collaborating closely with Adjusters to assist in investigations, claims management, and validation inquiries.
- Overseeing the lifecycle of claims files to enhance diary management and support proactive claims management from initiation to resolution.
- Providing support to Adjusters in managing their caseloads during periods of absence.
- Engaging with insured parties, insurers, brokers, and other stakeholders to ensure optimal customer service, serving as a secondary point of contact when necessary.
- Assisting in the preparation of technical reports for Adjusters, adhering to professional standards and internal guidelines within agreed timelines.
- Supporting the development of co-insurers' apportionment spreadsheets.
- Ensuring compliance with internal standards for time reporting and billing processes.
- Generating and managing information for clients and internal use, including performance metrics and data integrity reports.
- Upholding company standards in relation to technical and operational policies, including data protection and information security.
- Providing account management support as needed.
- Handling incoming calls and resolving queries effectively.
- Managing invoicing processes.
- Performing other ad hoc tasks as required.
Candidate Profile - Knowledge and Experience
- Proven experience as a claims technician, with a focus on caseload management.
- A strong interest in construction-related insurance matters, coupled with a willingness to learn and grow.
- An organized, methodical, and analytical approach to work, demonstrating pride in the quality of deliverables.
- A capacity for self-managing workload while being an effective team player.
- Proficient in Microsoft Word and Excel.
- Exceptional stakeholder management skills, with the ability to juggle multiple priorities and conflicting demands.
- Adept at thriving in high-pressure environments.
- Driven to meet and exceed performance targets.
- Willingness to travel as required.
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