Membership Retention Advisor

7 days ago


Bristol, Bristol, United Kingdom RAC Motoring Services Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Inbound Renewals & Retention team as a Customer Renewals Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the continued growth of our membership base.

Key Responsibilities:
  • Deliver exceptional customer service to our members, ensuring a positive experience and high levels of satisfaction.
  • Operate in a fast-paced environment, handling customer inquiries and resolving issues in a timely and professional manner.
  • Effectively engage with members who are renewing their membership, promoting our services and benefits to ensure retention and growth.
  • Review customer memberships and provide personalized recommendations to enhance their experience and increase loyalty.
  • Provide accurate and timely information to customers, using our systems and processes to ensure seamless communication.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional service and meeting targets.
  • Ability to work in a fast-paced environment, handling multiple customer interactions and prioritizing tasks effectively.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Knowledge of our products and services, with a passion for delivering a first-class customer experience.
What We Offer:
  • A competitive salary and bonus scheme, with opportunities for career progression and professional development.
  • A comprehensive training program, designed to enhance your skills and knowledge and ensure your success in the role.
  • A dynamic and supportive team environment, with a focus on collaboration and teamwork.
  • A range of benefits and rewards, including flexible working hours, a car salary sacrifice scheme, and access to our online discounts portal.


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