Membership Experience Ambassador

6 days ago

Bristol, Bristol, United Kingdom Everlast Gyms Full time
About the Role

We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Everlast Gyms in Bristol. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our members and guests.

Main Responsibilities
  • Maximise Member Experience: Ensure every member and guest has an exceptional experience in our club, providing personalized support and guidance to meet their fitness goals.
  • Sales and Retention: Support the sales and retention of memberships through excellent customer service, building strong relationships with our members and identifying opportunities to increase sales.
  • Club Maintenance: Contribute to the cleaning and hygiene standards of the club, ensuring a clean and safe environment for our members and guests.
  • Key Holder: Act as a competent key holder of the club, covering shifts as required and ensuring the club is secure and ready for opening.
  • Membership Software: Have a good understanding of our membership software system, using it to manage member data and provide excellent customer service.
  • Fitness Challenges: Stay up-to-date with current fitness challenges, class descriptions, and gym floor focus, participating in these initiatives to enhance the member experience.
  • Support the Fitness Manager: Work closely with the Fitness Manager to ensure the gym floor is running smoothly and efficiently.
  • Product Knowledge: Ensure you have experienced the products and services on offer, providing expert advice to our members and guests.
  • Facilities Maintenance: Take an active role in maintaining the cleanliness of the facilities, ensuring they are always above expectation.
  • Secondary Spend KPIs: Drive secondary spend KPI targets, identifying opportunities to increase sales and revenue.
  • Member Complaints: Competently deal with member complaints, ensuring the relevant manager is made aware and resolving issues promptly.
Requirements
  • Outgoing Personality: Be of an outgoing personality, with a positive mindset and a passion for delivering exceptional customer service.
  • Administrative Competence: Be competent with all administrative duties, using technology to enhance the member experience.
  • Driven and Ambitious: Be driven and ambitious, with a keen desire to learn and develop both behaviours and competencies specific to the role.
  • Learning and Development: Be willing and able to participate in learning and development opportunities, to progress both your competencies and career.
  • Flexibility: Be flexible, willing to work shifts to suit the needs of the business and take on additional duties where required to support your team members.
  • Target Focused: Be target-focused, supporting the club with sales and retention towards achieving success for the business.
About Us

Everlast Gyms is a dynamic and ambitious company, committed to delivering exceptional customer service and creating a welcoming environment for our members and guests. We are passionate about fitness, administration, and customer service, and we are looking for like-minded individuals to join our team.

We offer a range of benefits, including 20% discount across all facias, Frasers 1000 bonus scheme, free gym membership, and the opportunity to deliver personal training sessions. We are a company that values our people, our partners, and the planet, and we are committed to making a positive impact in our community.

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please visit our LinkedIn page to learn more about our company values and principles.

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