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Renewals and Retention Professional

2 months ago

Bristol, Bristol, United Kingdom RAC Motoring Services Full time
Job DescriptionAbout The Role


Are you passionate about delivering exceptional customer experiences? As a Renewals and Retention Advisor with RAC Motoring Services, you will play a crucial role in ensuring our existing members receive the best possible service.

This is a challenging and rewarding role that requires resilience, tenacity, and a strong work ethic. You will be responsible for carrying out the responsibilities of a Contact Centre Advisor, working closely with our members to understand their needs and provide tailored solutions.

Key Responsibilities:

  • Deliver exceptional customer experiences through proactive and responsive communication
  • Build strong relationships with members to understand their needs and preferences
  • Provide tailored solutions to meet the needs of our members
  • Work collaboratively with internal teams to ensure seamless service delivery

About You:

  • Proven experience in a customer-facing role, preferably in a contact centre environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving skills and attention to detail

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to make a real difference in the lives of our members