Customer Service Coordinator

1 week ago

Crawley, West Sussex, United Kingdom First Recruitment Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at First Recruitment Services. As a key member of our customer service team, you will be responsible for providing administrative support and ensuring seamless communication between customers and suppliers.

Key Responsibilities
  • Customer Delivery Coordination: Coordinate customer delivery schedules to ensure timely and efficient delivery of products.
  • Supplier Verification: Verify supplier/manufacturer order confirmations to ensure accuracy and completeness.
  • Order Progress Management: Manage order progress with suppliers/manufacturers to ensure timely resolution of issues.
  • Order Modifications and Updates: Handle order modifications and updates in a timely and efficient manner.
  • Warranty Claims Management: Process and manage warranty claims from customers with suppliers/manufacturers.
  • Customer Communication: Serve as the primary contact for warranties, customer inquiries, and order updates.
  • Stock Updates and Notifications: Inform customers of stock arrivals or potential delays.
  • Customer Payments: Process customer payments in a timely and efficient manner.
Requirements
  • Attention to Detail: Possess a keen eye for detail and ensure accuracy in all administrative tasks.
  • Communication Skills: Demonstrate strong written and verbal communication abilities to effectively interact with customers and suppliers.
  • Organizational Skills: Possess effective organizational skills to manage multiple tasks and priorities.
  • Time Management: Demonstrate proficient time and workload management skills to meet deadlines and deliver results.
  • Confidence and Initiative: Display a confident approach to tasks and take initiative to resolve issues.
  • IT Proficiency: Possess proficiency in IT systems and tools to effectively perform administrative tasks.
  • Teamwork: Demonstrate a team-oriented mindset to collaborate with colleagues and achieve shared goals.
Company Benefits
  • Competitive Salary: £26,000 - £28,000 based on experience.
  • Full-time Role: Full-time role working 8 am - 5 pm Monday - Friday.
  • Paid Vacation: 4 weeks of paid vacation.
  • Supportive Work Environment: Work in a supportive and inclusive work environment.
  • Comprehensive Training: Receive comprehensive training to develop skills and knowledge.
  • Attendance and Recognition Rewards: Receive attendance and recognition rewards for outstanding performance.

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