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Sales and Customer Service Representative

2 months ago

Durham, Durham, United Kingdom MTrec Recruitment Full time

Job Summary

MTrec Recruitment is seeking a highly skilled Sales and Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities

  • Provide high-quality customer service to ensure customer satisfaction and loyalty
  • Develop and maintain strong relationships with customers to increase sales and revenue
  • Liaise with suppliers and couriers to ensure seamless product and service delivery
  • Utilize various IT systems, including Microsoft packages and in-house company systems, to manage customer interactions and sales processes
  • Engage with customers to understand their needs and preferences, and communicate effectively to ensure customer satisfaction
  • Manage customer complaints in a timely and professional manner
  • Communicate with customers via phone and email to resolve queries and provide sales information
  • Prepare and process sales applications and finance options
  • Send payment notifications to customers and respond to sales-related inquiries
  • Develop and maintain in-depth product knowledge to provide expert advice to customers
  • Support the sales team with product knowledge and sales strategies

Requirements

  • Previous experience in a customer service or sales role
  • Excellent communication and interpersonal skills
  • Ability to deliver exceptional customer service and drive sales growth
  • Proficiency in Microsoft packages and IT systems
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively with the sales team to achieve sales targets