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Facilities Management Regional Coordinator
3 months ago
Role Overview:
This position is designed for individuals with the right qualifications and expertise. Please review the details below to understand the expectations of this role.
The primary objective is to guarantee the provision of exceptional facilities management services to our clients, encompassing both Hard and Soft FM Services, thereby enabling them to achieve their operational goals effectively.
- Assist in fostering proactive relationships with suppliers to ensure service delivery aligns with established contract performance standards and client expectations.
- Contribute to the enhancement and evolution of our client-centric services.
- Supervise the performance of both hard and soft FM contractors, ensuring a cohesive and integrated service delivery to our clients.
- Aid in the integration of contractor services within the Regional Centre and Specialist Sites while maintaining effective management of performance on existing contracts across the estate.
- Participate in the evaluation and reporting of supplier performance to the Estates Area G7 FM Lead, actively promoting continuous improvement initiatives.
Key Responsibilities:
- Maintain a visible presence for our clients, ensuring the highest quality of service and effective communication.
- Collaborate with various teams to integrate client services at the local level, including:
- Support Services (access control, mail, furniture, fixtures & equipment, utilities).
- Project Delivery (projects such as Workplace Improvement Programme and office transitions).
- IT Service Delivery.
- Estates Transformation (testing and commissioning of new facilities).
- Address client feedback and manage Level 2 complaints.
- Serve as a proactive local liaison with hard and soft FM suppliers and landlords, ensuring seamless service provision to clients.
- Ensure the performance of hard and soft FM suppliers and landlords meets expectations.
- Oversee the monitoring of supplier KPIs, conducting regular assessments, analyses, and reporting.
- Plan, authorize, and execute Minor New Works within budget constraints.
- While the role holder is primarily responsible for managing FM services within the Region, they will also be expected to support the broader team and undertake additional tasks to facilitate the daily operations of the Estate, including responding to client inquiries and maintaining operational processes.
Essential Qualifications:
Candidates must be willing to obtain the IWIFM Certificate Level 4 or an equivalent qualification within a specified timeframe after assuming the role.
Required Knowledge and Experience:
To excel in this role, candidates should demonstrate significant recent experience, including:
- Extensive experience in a facilities management or contract management capacity.
- Proven FM skills in addressing client needs and managing supplier relationships.
- Strong customer relationship management capabilities and a commitment to customer service excellence.
- Familiarity with key performance indicators and service level agreements within contracts.
Preferred Qualifications:
Desirable qualifications include:
- IWIFM Level 4 certification.
Employee Benefits:
In addition to a competitive salary, HM Revenue and Customs contributes significantly towards your participation in the Civil Service Defined Benefit Pension scheme. Explore the benefits associated with a Civil Service Pension.
HMRC supports both Flexible and Hybrid Working arrangements, allowing employees to balance their professional and personal commitments. We encourage applications from individuals seeking flexible work options, and we will consider requests based on operational and customer service needs.
We provide a generous leave allowance, starting at 25 days and increasing by one day for each year of qualifying service, up to a maximum of 30 days.
- Pension contributions - We contribute at least 27% of our employees' salary to the Alpha pension scheme.
- Family-friendly policies.
- Personal support services.
- Opportunities for coaching and professional development.
