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Workplace Experience Coordinator

1 month ago

London, Greater London, United Kingdom Pareto Facilities Management Full time
Job Title: Workplace Experience Coordinator

Location: London

Contract Type: Full-time

Salary: £35-£37 DOE

Job Overview

This is a full-time role based in London for a high-profile client. We are seeking a vibrant and enthusiastic candidate to develop a Workplace Experience that meets and exceeds customer expectations.

Key Responsibilities
  • Provide workplace experience services to all employees, contractors, and vendors to increase wellbeing, productivity, and satisfaction.
  • Lead Meeting Room Management, AV triage, meeting support, supply, and equipment management.
  • Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
  • Act as Front of House lead for EMEA HQ office in London to create a warm welcome and a supportive environment that enhances the overall experience.
  • Work cross-functionally alongside other support functions to provide a first-class experience to all and support the need of creating a great place to work.
  • Own and conduct onboarding to all new hires across EMEA region and align onboarding across APAC region to ensure consistency and a continuous improvement process is in place.
  • Maintain all location SOPs, databases, and communication details.
  • Follow security and emergency procedures as defined from the Global team. Respond to emergency situations in a calm, efficient manner.
  • Support the Regional Workplace Manager perform their role effectively and act as deputy in their absence.
  • Flexibility to cover OOH events – TOIL.
  • First Aider/Fire Warden.
  • Logging any accidents, incidents, near misses on site via Pareto portal.
  • Must be prepared to 'fill the gaps and step into any of the facilities roles in times of constrained resource.
  • Action ad hoc guest and employee requests.
Experience and Knowledge
  • Excellent communication, coaching, and feedback skills.
  • Experience in a fast-paced environment.
  • IWFM (or similar) Level 3 Certificate.

IWFM (or similar) Level 3 Certificate.

  • IOSH Level 3 Managing Safety.
  • Proven experience in a customer service environment.
  • PC literate and competent in all relevant Google applications.
Key Skills
  • Good Communicator.
  • Client-focused Skills.
  • Able to work on own initiative or as a team player.
  • Confident and courteous manner, both in person and on the phone.
  • Commitment to customer care.
  • Cultural sensitivity and awareness.