Customer Experience Manager

1 week ago


Macclesfield, Cheshire East, United Kingdom Sainsbury's Supermarkets Ltd Full time
About the Role

We're seeking a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you'll be responsible for delivering exceptional customer experiences across our stores.

Key Responsibilities
  • Lead a medium to large in-store team, assigning tasks, planning breaks, and creating rotas to ensure seamless store operations.
  • Collaborate with the Lead Customer Experience Manager to drive improved customer and retail outcomes in your area.
  • Work closely with another Customer Experience Manager to share ideas, identify areas for improvement, and provide a smooth handover between shifts.
  • Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
What We Offer
  • A competitive salary based on your experience and store size.
  • A comprehensive benefits package, including a discount card, free food and hot drinks, generous holiday entitlement, and pension matching.
  • Opportunities for career growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment that fosters collaboration and innovation.
Requirements
  • Proven experience in retail leadership or customer-facing roles.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Passionate about delivering exceptional customer experiences and driving business growth.


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