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Customer Experience Manager

2 months ago

Macclesfield, Cheshire East, United Kingdom Sainsbury's Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences across our stores.

Key Responsibilities
  • Lead and manage a team of customer-facing staff to ensure excellent customer service and a positive shopping experience.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with other departments to ensure seamless operations and effective communication.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with the leadership team to develop and implement business plans and strategies.
Requirements
  • Proven experience in a customer-facing role, preferably in a retail environment.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A collaborative and inclusive team culture.