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Flight Data Analyst
2 months ago
L3Harris Technologies is a leading provider of advanced defense and commercial technologies across various domains, including space, air, land, sea, and cyber. Our company is dedicated to delivering end-to-end solutions that meet our customers' mission-critical needs.
Job Title: Flight Data AnalystWe are seeking a highly skilled Flight Data Analyst to join our team at L3Harris Technologies. As a Flight Data Analyst, you will be responsible for providing expert analysis and insights to our customers, helping them to improve the safety and efficiency of their flight operations.
Key Responsibilities:- Be the primary point of contact for a number of allocated customers, providing regular communications and support with the set-up and ongoing maintenance of their Flight Data Monitoring (FDM) programme.
- Regularly analyze downloaded flight data and validate safety and maintenance events, identifying areas for improvement and providing recommendations to customers.
- Investigate abnormal operations and report findings to customers, providing guidance and support to ensure the most appropriate safety events and thresholds are in place.
- Manage ad-hoc requests for data analysis and compile statistical reports, providing ownership of emails, support tickets, and ad-hoc requests for analysis.
- Precise time management to deliver to external Service Level Agreements and internal Key Performance Indicators.
- Support other teams within the business on flight safety matters, identifying bugs or inefficiencies in the system and liaising with the Software Development team to find appropriate fixes.
- Perform acceptance testing for new website features, bug fixes, and FDM events.
- Provide occasional out-of-hours emergency support (AOG - Aircraft on Ground service).
- Support the Data Specialist team in performing FDR, CVR, and DLR readouts using the Express Readout tool.
- Provide website demonstrations and advice to customers and visitors, particularly those new to the service or when new website features and tools are released.
- Demonstrate and promote industry best practice.
- Travel to customer sites, attend industry conferences, and exhibitions as required.
- Flying experience is desirable.
- Knowledge of aircraft systems and flight operations.
- Experience of data handling, analysis, and statistics.
- A passion for safety and a good understanding of safety management principles.
- Understanding and anticipating customer needs.
- Effective communication skills.
- Attention to detail.
- Working at pace.
- 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days.
- Private medical insurance with optional family cover.
- Pension scheme of up to 7% employer contribution.
- Life Assurance 4x salary (flexible up to 10x).
- Group income protection.
- Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, and cycle to work scheme.
- Employee assistance program providing mental health and wellbeing support.
Please note that applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK.
