Contracts and Club Administration Assistant
2 days ago
About the Role:
We are seeking a highly organized and detail-oriented Contracts & Club Admin Assistant to join our team at Hilton Grand Vacations. As a key member of our Contracts and Club Administration Team, you will provide administrative support to our European Sales Team, Members/Owners, and colleagues.
Key Responsibilities:
- Update tours, load contracts, and produce contractual paperwork
- Communicate with members/owners via email, phone, and post
- Produce daily, weekly, and monthly reports
- Maintain a high level of product knowledge and awareness of policies, legislation, and compliance
- Ensure the archiving and scanning of data and member files are completed
- Conduct remote sales purchase contract and associated consumer credit verifications
- Member liaison and after-sales care
- Club Member Process, Transfer Process, Name Changes, Week Exchange Requests, Surrender/Non-Qualified Relinquishment process
- Computer proficiency in Microsoft applications
Requirements:
- Excellent communication skills, both written and verbal
- Computer proficiency in Microsoft Word, Excel, Teams, and Outlook
- Demonstrate ability to deliver excellent customer service/care skills
- Proficient in time management and able to organize and manage multiple priorities
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
- Ability to work within a multi-task environment
- Ability to take initiative and effectively adapt to changes
- Able to establish and maintain cooperative working relationships
- Be a Team Player, using sound judgement to work independently, working with minimal supervision
Benefits:
- Benefits that support Team Member health and financial wellbeing
- Hotel discounts for Team Members, family, and friends
- An open-minded culture committed to diversity and inclusion
- Encouraging networking with colleagues
- Comprehensive training programme and online learning
- Access to discounts and savings across major retailers through our perks at work scheme
How to Apply:
To apply, please send your CV and Covering Letter to
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