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Service Operations Manager

2 months ago

Warrington, Warrington, United Kingdom Jungheinrich UK Ltd Full time

Jungheinrich UK Ltd is a leading provider of intralogistics solutions. As a top employer, we offer exceptional opportunities in a wide range of professional fields.

**Job Purpose:**

From a central office location, provide comprehensive management and leadership for a multi-skilled team of Service Dispatchers and Administrators to deliver the highest level of customer service.

**Key Responsibilities:**

  • Develop and implement effective work planning and scheduling processes
  • Manage and coordinate interactions with internal departments and external contractors to deliver end-to-end process delivery
  • Lead and coach team members to achieve exceptional customer service standards
  • Ensure seamless communication and collaboration among team members and stakeholders
  • Manage and prioritize tasks to meet deadlines and deliver results
  • Develop and maintain strong relationships with customers and stakeholders
  • Stay up-to-date with industry trends and best practices to drive continuous improvement

**Requirements:**

  • Proven experience in work planning and scheduling
  • Experience in a call centre environment is a plus
  • Excellent organizational and multi-tasking skills
  • Strong leadership and management skills
  • Ability to manage and coach people at all levels and remotely
  • Organized and excellent timekeeper
  • Ability to work under pressure and prioritize tasks effectively
  • Self-starter with a proactive approach to managing operational requirements
  • Proficient in the use of Microsoft 365
  • SAP experience is a plus

**What We Offer:**

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance