Customer Service Operations Manager
3 weeks ago
Role Responsibilities:
- Promote a culture of excellence in customer service within Jungheinrich UK, ensuring the health, safety, and welfare of our people.
- Maintain an optimal infrastructure to deliver customer service levels, financial targets, and defined operational KPIs, working collaboratively with central teams.
- Ensure adherence to defined After-Sales processes and procedures, championing a safety-first culture and promoting a positive work environment.
- Continuously seek and implement best practice processes to achieve maximum customer satisfaction, efficiency, and profitability.
- Effectively communicate with customers and suppliers, tailoring a complete end-to-end aftermarket solution to meet their individual requirements.
- Any other associated tasks required within the customer service operation.
Requirements:
- Experience of work planning and scheduling, preferably in a call centre environment.
- Proven management and leadership skills, with the ability to manage and coach people at all levels and remotely.
- Excellent organizational and multi-tasking skills, with a focus on delivering customer service excellence.
- Ability to work under pressure, prioritizing customer needs and putting the customer at the heart of what we do.
Competencies Requirements:
- Analysis
- Business Acumen
- Customer Orientation
- Accountability
- Initiative
- Adaptability
- Attention to Detail
- Flexibility
- Influencing
- Integrity
- Resilience and Tenacity
- Creative Problem Solving
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