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Technical Support Lead

2 months ago

London, Greater London, United Kingdom Helio Fintech Ltd. Full time
About the Role

We are seeking a highly skilled Technical Support Lead to join our team at Helio Fintech Ltd. as a Customer Success Engineer. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to customers via various communication channels.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
  • Develop and maintain in-depth knowledge of our products and services to effectively troubleshoot and resolve customer issues.
  • Identify and report technical trends, issues, and opportunities for improvement to inform product development and support strategies.
  • Contribute to the development and implementation of support processes and procedures to ensure high-quality customer service.
  • Participate in onboarding and training new team members to ensure a smooth transition and high-quality support.
Requirements
  • 5+ years of direct customer support experience in technical customer support teams.
  • Proven track record of providing exceptional customer service and technical support.
  • Strong technical knowledge of Web3 technologies, including NFTs and blockchain.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Experience working with various customer support tools and software.
What We Offer
  • Competitive salary and benefits package.
  • Equity stake in Helio Fintech Ltd.
  • Flexible work environment and autonomy over how you work.