Freight Customer Service Representative
2 weeks ago
Heathrow Personnel is seeking a skilled Customer Service Clerk to join our team at a large global freight forwarding company.
Key Responsibilities:
- Manage key accounts and build strong relationships with clients
- Process bookings and handle import/export documentation
- Track shipments and monitor costs
- Negotiate rates with suppliers and prepare business activity reports
- Provide exceptional customer service and resolve queries in a timely manner
- Monitor key performance indicators (KPIs) and maintain accurate records
Requirements:
- Previous experience in a similar role within the freight industry
- Outstanding customer service skills and ability to work in a fast-paced environment
- Proficiency in PC applications and excellent analytical skills
Working Hours:
- Monday to Friday, 09:00 to 17:30
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