Freight Customer Service Representative

2 weeks ago


Hounslow, Greater London, United Kingdom Heathrow Personnel Full time
Customer Service Clerk Opportunity

Heathrow Personnel is seeking a skilled Customer Service Clerk to join our team at a large global freight forwarding company.

Key Responsibilities:

  • Manage key accounts and build strong relationships with clients
  • Process bookings and handle import/export documentation
  • Track shipments and monitor costs
  • Negotiate rates with suppliers and prepare business activity reports
  • Provide exceptional customer service and resolve queries in a timely manner
  • Monitor key performance indicators (KPIs) and maintain accurate records

Requirements:

  • Previous experience in a similar role within the freight industry
  • Outstanding customer service skills and ability to work in a fast-paced environment
  • Proficiency in PC applications and excellent analytical skills

Working Hours:

  • Monday to Friday, 09:00 to 17:30


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