Freight Service Coordinator

4 weeks ago


Hounslow, Greater London, United Kingdom Heathrow Personnel Full time
Customer Service Clerk - Freight Forwarding

Heathrow Personnel is seeking a skilled Customer Service Clerk to join our team in the freight forwarding industry.

Key Responsibilities:

  • Manage key accounts and build strong relationships with clients
  • Process bookings and handle import/export documentation
  • Track shipments and monitor costs
  • Negotiate rates with suppliers and prepare business activity reports
  • Provide exceptional customer service and resolve queries in a timely manner
  • Monitor key performance indicators (KPIs) and maintain accurate records

Requirements:

  • Previous experience in a similar role within the freight industry
  • Outstanding customer service skills and ability to work with a global client base
  • Proficiency in PC software and excellent analytical skills

Working Hours:

  • Monday to Friday, 09:00 to 17:30

Why Heathrow Personnel?

We offer a dynamic and supportive work environment, with opportunities for career growth and development.



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